For Hangups: This Odd Voicemail Almost Compels Your Customers to Call Back | The Covert Closer Blog

Uncategorized May 20, 2018

What do you typically do when a prospect hangs up on you when you call?

For me, I always call back. The way I see it, these are warm leads who submitted a form online for help, and if I don't help them, or verify they got help, I am failing myself, my company, and my customer.

Disclaimer: I don't do this on cold calls, and only if I am unclear on how they would like to move forward or if at all.

So, I have to do everything I can to make sure that they are helped. It's my moral obligation. I'll call back, and leave a voicemail to the effect of:

"Hey customer, this is Justin, we were just speaking about X. I think we got disconnected there or you hung up - it's okay if so, I forgive you! You should know, I don't think you would have done that if you would have heard what I have to share with you about doing good thing without doing bad thing. Give me a call back as soon as you can at 555-5555. That's 555-5555."

All you're doing here is clearing the air, letting the customer save face, and giving them something to intrigue their interest.

This works way better than nothing at all, because sometimes you really catch people at bad times, and that's their problem, not yours. 

If they hang up on you or they're rude, they might feel bad or be embarrassed when they calm down and less likely to take your call. 

Calling back right away demonstrates that you're serious about helping them, that you're a professional by not taking their hang up personally, and that you're a human being who has a personality.

This will help you build instant trust, even though you're not on the phone with them! And if they do call you back, they're red-hot leads.

Also - keep calling them every once in awhile and offer some value. Your persistence will pay off, with the wheels greased by the hang up-callback-voicemail move.

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